In order to avoid theft, with every bike we will give you a chain and a High Security Padlock (ABUS) with their keys.
Everytime, and we mean EVERYTIME, you stop and want to leave the bike for a while, you need to tie it from frame to bike rack or pole with the ABUS padlock. If you’re going to leave it unattended for a long while and as an extra security measure, you should also use the chain from front wheel to frame.
If you’re renting overnight, it’s important that you check with your hotel and/or appartment and see if you can leave the bike inside.
However, if your bike gets stolen you need to contact us inmediatly, we need to call the police and proceed with the payment of the bike.
All our clients are covered by a Third policy Insurance, in case of damage caused by the bikes malfunction.
At the moment, unfortunately, it is not possible to release an insurance against theft in Italy.